EXPERT TECHNICAL SUPPORT ENGINEER L3

Digital Buildings | Schneider Electric | Lund (Hybrid)

Shape the future of smart buildings

At Schneider Electric, we are passionate about creating sustainable, intelligent environments where technology improves everyday life.We are now looking for an Expert Technical Support Engineer (Level 3) to join our global Digital Buildings support organisation.

In this role, you will contribute to solving complex technical challenges that help customers operate critical building systems smoothly and efficiently.

About the role

You will work with advanced escalations related to Building Management Systems (BMS) used in large facilities worldwide.Together with regional teams, partners and R&D colleagues, you will:

• investigate and resolve complex technical issues

• analyse system behaviour across protocols, databases and operating systems

• share insights and guidance that support customer success

• contribute to continuous improvement of products and support processes

  
  

This role combines deep technical problem-solving with meaningful collaboration and knowledge sharing.

Your background

We believe people bring valuable experience in many ways. You may recognise yourself in several of the following:

• experience from advanced technical support, system integration or engineering within automation / BMS / SCADA

• familiarity with distributed technical environments and system troubleshooting

• knowledge of communication protocols such as BACnet, Modbus, KNX, ZigBee or similar

• experience working with operational databases (e.g. SQL Server or equivalent)

• confidence working in Windows and/or Linux environments

• experience supporting customers or internal teams in technically complex situations

• ability to communicate technical information clearly in English

  
  

How you work

You are likely to thrive in this role if you:

• enjoy exploring complex problems and learning continuously

• stay calm and structured when priorities change

• value collaboration across cultures and disciplines

• take initiative while also seeking input when needed

• share knowledge in a supportive and constructive way

• approach troubleshooting in a systematic and thoughtful manner

  
  

Balanced language like this supports inclusion because both performance-focused (agentic) and relationship-focused (communal) strengths can contribute to success .

Additional experience that can be helpful

• background with BMS vendors such as Siemens, Johnson Controls or Schneider Electric

• commissioning or advanced system integration experience

• simulation or test-environment troubleshooting

• exposure to containerisation or virtualisation

• collaboration with product development or R&D teams

  
  

Growth opportunities

In this position you will have the opportunity to:

• develop deep expertise in Schneider Electric Digital Buildings solutions

• build specialist knowledge in protocols or technical domains

• collaborate globally across regions and time zones

• explore career paths toward product expertise, global technical leadership or R&D

  
  

Working together globally

This role is part of a worldwide support community.Most work is performed remotely, with occasional flexibility needed for collaboration across time zones.

You will be supported through a structured onboarding journey to help you succeed and grow in the role.

Interested? We welcome applicants from diverse backgrounds and experiences.If this opportunity inspires you, we would love to hear from you.

Apply now or get in touch for a chat to Cecilia Nork at cecilia.nork@cogig.se